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Subscription FAQs
Manage your subscription here.
Our Subscription service allows you to automatically receive your favorite Exoceuticals® products at a frequency of your choice. Simply choose the frequency (e.g., every 30, 45, 60, or 90 days) that suits your skincare routine. This way, you’ll never run out of your essential Exoceuticals® products, and you’ll enjoy the convenience of regular deliveries right to your door.
To enroll, simply select the Subscription option on the product page of the item you wish to receive regularly. Choose your preferred delivery schedule (e.g., every 30, 45, 60, or 90 days), and proceed to checkout. Your products will then automatically be shipped to you based on your chosen schedule. You can modify your subscription anytime through your account login.
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Yes! By subscribing, you’ll receive a special discount on every order as a thank you forsubscribing withExoceuticals®. The discount will be applied at checkout and continue for every recurring order as long as your Subscription remains active.
Absolutely. If you’re not ready for your next delivery, you can skip an order or reschedule your delivery date through your accountlogin. This gives you full control over your Subscription to match your skincare needs.
Subscription items can be returned according to our standard return policy. If you wish to return an item from your Subscription, please contact our customer service team for assistance at cs@exoceuticals.com
Yes, you’ll receive an email reminder 3 days before your next Subscription shipment is processed. This gives you time to make any changes or updates before your order is shipped.
Of course! You can easily add new products to your existing Subscription through your accountlogin. Simply select the product and delivery frequency, and it will be added to your next scheduled delivery.
Shipping FAQs
Most orders are packed and scheduled for shipment within 24 hours. During peak holiday times, orders may take up to 48 house to be packed and scheduled for shipment.
Yes, you can select express shipment options at checkout. These shipping options are offered at our cost of shipment without markup.
We offer worldwide shipping! When adding products to your cart, select your destination country from the dropdown menu located in the top-right corner of our website. Ensure your shipping address is entered correctly on the checkout page. If you need further assistance with placing an international order, feel free to email us at cs@exoceuticals.com. For shipments outside the United States, full payment for shipping and any applicable duties is required in advance. Please note that Exoceuticals® is not responsible for international shipments returned due to customs issues. We recommend reviewing your country’s customs and import rules before finalizing your purchase.
All standard shipping within the United States are free of charge. Express shipping varies based on the weight of the package.
Please see the Return Policy in the footer.
Product FAQs
All Exoceuticals® products are produced in the United States.
We are animal lovers! Our ingredients are cruelty free and sourced with an sharp eye to avoid animal cruelty.
We understand that skincare is uniquely personal. That’s why before selecting ingredients and
formulating our products, we listened to stories from a wide range of people and took time to understand their skin care needs.
eXo³ Exosomes are the common denominator that can benefit all skin types. eXo³ Exosomes are designed to deliver the building blocks required for skin repair, regeneration and help to amplify the restorative processes necessary to help aging, damaged and tired skin cells.
Hyaluronic Acid is not the kind of “acid” that burns (like alpha or beta hydroxy acids which work to exfoliate skin) Hyaluronic acid is a naturally occurring substances in the body which harbors superpowers that hydrate, smooth and plump skin. When applied topically, hyaluronic acid is very well tolerated by all skin types and generally does not create any sensitizations (burning and redness etc.) like some other acids.
Hyaluronic acid and tretinoin can be used in the same skincare routine. Spot treatments like tretinoin, or others, should be applied first allowing it to fully absorb. Complete your routine with EXO H-SERUM™ Hyaluronic Acid Treatment and then EXO FACE® Perfection Moisturizer.
Exosome FAQs
Not all exosomes are the same. Some brands use human platelet extract while the eXo³ Exosomes are from human adipose-derived stromal stem cells, derived from the “lower layer” of our skin: also known as fat. Human adipose stromal/stem cells are mesenchymal stem cells (MSCs).
These mesenchymal stem cells are true progenitor cells known for their regenerative capabilities across organ systems. This is where our exosomes come from. Platelets do not come from stem cells. They are cells taken from the blood that go to the area of injury to stop bleeding by clotting the blood. They also are pro-inflammatory as they sequester immune cells to the area of injury. Platelet derivatives can stimulate a reparative and regenerative environment causing topical wound closure.
Adipose Stromal Cells are actual stem cells that are multipotent unspecialized cells that can replace a variety of different specialized cells in your body, where necessary. eXo³ exosomes from these Adipose Stromal Cells are tuned to target and impact skin cells as they are derived from skin itself (subcutaneous fat). Fat is a layer of the skin. These exosomes are the best choice for the skin as they come from skin, they know skin, they speak the language of skin- they can impact skin cells directly.
Although we don’t promote our products an acne product, some users have reported that their acne has responded well to ourproducts. The main bioactive ingredient in Exoceuticals® products is eXo³ Exosomes and studies have shown that exosomes have immunomodulatory potential as well as anti-bacterial and anti-microbial properties. eXo³ Exosomes are cellular signaling molecules that modulate inflammatory responses in the skin to optimize the body’s innate response to bacterial and viral pathogens.
Exosomes are nanosized vesicles secreted by cells that contain various biomolecules, such as proteins, lipids, and nucleic acids. When applied topically, exosomes can be absorbed into the skin through several mechanisms:
Endocytosis: Exosomes can be engulfed by skin cells through endocytosis, a cellular process where the cell membrane surrounds the exosome and internalizes it into a vesicle.
- Fusion with cell membrane: Exosomes may fuse with the outer membrane of skin cells, releasing their contents directly into the cytoplasm of the cell.
- Transcytosis: Exosomes can move across the layers of the skin by passing through multiple skin cell layers via a process called transcytosis. This mechanism involves exosomes being taken up by one cell on the outer layer of the skin and then transported through the cell and released on the other side.
- Extracellular vesicle pathways: The skin contains various extracellular vesicle pathways, such as tight junctions between cells, which can allow exosomes to move between skin cells and into deeper layers of the skin.
- Dermal penetration: Some studies suggest that exosomes can penetrate through the skin's barrier and reach the deeper layers of the skin, where they can exert their effects.