Thank you for visiting and shopping at Exotropin, LLC, the producers of Exoceuticals® and Exo Skin Simple® skin care products. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses
Exotropin ships to all addresses within the U.S. and U.S. Territories, please inquire for shipments to addresses outside of the United States.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Exotropin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Exotropin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
Please contact Exotropin to make special arrangements for shipments to addresses outside of the United States.